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Delivery Policy

Table of Content

Introduction

On this page, we will explain all about delivery estimates, processing time, and order delays.

Delivery timeframe

We ship out from multiple international warehouses. Our delivery estimates can vary depending on your location, product demand on the current stock, season, etc.

Note: delivery times might be impacted during natural disasters or any other external forces including and not limited to pandemics.

Order processing time

Please allow 2-5 business days to process your order, once your order has been processed and shipped, you can easily track your order online via My Account page, if there is an issue with your tracking number please contact us.

Delivery to the U.S. :

  • Standard Free Shipping: orders might take 7-20 Business Days to be received if you live in the US. In most cases, your order will arrive within 2 weeks. The cost of an item with Standard Shipping is inclusive of shipping fees.
  • Express Shipping (extra cost): 5-10 days in transit.

Delivery to other countries :

  • Standard Free Shipping: orders might take 10-25 Business Days to be received, some remote countries and regions might take up to 35 business days. The cost of an item with Standard Shipping is inclusive of shipping fees.
  • Express Shipping (extra cost): 5-10 days in transit, a slight delay might happen for some remote countries and regions.

Delayed Orders

If your order took longer than the expected delivery date by 10 business days, please send us an email at [email protected] and we will do our best to resolve the logistic issue or take the appropriate action to your satisfaction.

Sometimes orders would take longer than expected to be delivered for various reasons e.g. high season, extremely high demand for certain products, holidays, weather, natural disasters, external forces including and not limited to pandemics, etc…

Shipping Rates

All of our products are shipped using the Free Standard Shipping method, if you wish to expedite your order you may choose the Express Shipping at the checkout (with an extra cost).

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